Concentrus

Receptionist

US-CA-Diamond Bar
ID
2017-1458
Category
Administrative/Clerical
FLSA Status
Non-Exempt
Type
Regular Full-Time
Region
HQ: Diamond Bar

At VHA, we are known for putting customers and employees first. As pioneers in prepaid distribution, our business model focuses on supplying independent retailers the best products and programs delivered on a simple and reliable basis. Throughout the years, we have built an undisputed reputation for trust, honesty, performance and customer service. We are focused on increasing long term sustainable value for our customers, investors, employees and communities.

 

VHA has grown from a start-up product distributor to a formidable national corporation in a very short period of time. The company was founded in 2001 by Vincent Huang in California as the first Prepaid Only Master Agent. Two years later, VHA became the largest Master Agent for Boost Mobile and continued its cross-country expansion to the Midwest, South and Northeast America. VHA now sells through its 1,800 dealers throughout the U.S.

 

Today, VHA is headquartered in Diamond Bar California with 100+ employees, 4 regional will-call centers and a network of 1,800 dealers. VHA is named one of the 2014 Best Places to Work in Greater Los Angeles by LA Business Journal.

Reception:

  • Open reception area, make coffee, set fruit and stock kitchen supplies
  • Greet visitors, determine the nature of their visit , and contact the appropriate personnel
  • Receive, sort and distribute mail to relevant personnel, including: USPS, UPS, and Ontrac packages
  • Screen inbound general inquiries, via in person or phone, for VHA and Concentrus, take messages and/or transfer to appropriate personnel
    • Answer routing questions and provide information when applicable.
  • Maintains supplies by checking stock to determine inventory levels for office and kitchen; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.
    • Receive, log, and process employee supply request
    • Concur expense report
  • keep office area clean and tidy

Administration:

  • Distributes, log and collect guest key FOBs
  • Coordinates, organizes, and takes minutes at meetings, and supports other department activities and functions.
  • Schedules or obtains use of rooms and sets up rooms and equipment for use.
  • Monitor security camera activity
  • Provide CS leadership administrative support; type documents, reports and correspondence
  • Perform work related errands as requested, such as going to the post office or Staples.
  • Provide  training  and  management  to  reception  staff  (when  applicable)
  • Ensure general administration is managed on a daily basis, such that the office runs smoothly and that paperwork is kept accurately filed/stored in a tidy office environment and undertake all the appropriate archiving work.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.

 

Customer Service/Will Call:

  • Process order request received via email or phone
  • Operates computerized cashiering system by entering transactions to post appropriate charges for services & supplies; while paying close attention to detail.
  • Verify account information, bill invoices, RMA unfulfilled orders and process cash drops.
  • Ascertain and record totals of sales transactions and verify against all cash, checks and credit card payments on hand at end of shift
    • Accountable for daily cash draws (opening and closing)
    • Generate and submit closing daily report, industry shift report, and Brinks report.
  • Coordinate with Will Call and other appropriate departments in processing orders.
  • Maintain job,  customer data  and  notes  in  line  with  operating  procedures  to  ensure  departmental efficiency.
  • Submit closing daily, industry shift report, Brinks & send email
  • ACD- inbound calls: Handle all incoming phone calls with courtesy and professionalism.
  • Answer questions about product details, the company, general customer inquiries and resolve problems pertaining to customer orders.
  • Assist customers with any technical issues experienced with website and escalate any issues to appropriate teams.
  • Perform basic account maintenance activities.
  • Work with managers and team members to keep abreast of new products and services offered
  • At all times comply with company policies, procedures and instructions.

  • Minimum 2 year of experience
  • Bilingual in Spanish is preferred

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