Concentrus

Internal Account Manager

US-CA-Diamond Bar
ID
2017-1468
Category
Customer Service/Support
Type
Regular Full-Time
Region
HQ: Diamond Bar

As the leading distributor of prepaid wireless in US, VHA is committed to providing value and profitability to our partners and employees through the VHA Way. We focus on the prepaid wireless industry, and are the largest exclusive Master Agent for the Sprint Prepaid Group serving dealers nationwide in developing their retail business and sales of Boost Mobile brands.

 

At VHA, we are known for putting customers and employees first. As pioneers in prepaid distribution, our business model focuses on supplying independent retailers the best products and programs delivered on a simple and reliable basis. Throughout the years, we have built an undisputed reputation for trust, honesty, performance and customer service. We are focused on increasing long term sustainable value for our customers, investors, employees and communities.

 

VHA has grown from a start-up product distributor to a formidable national corporation in a very short period of time. The company was founded in 2001 by Vincent Huang in California as the first Prepaid Only Master Agent. Two years later, VHA became the largest Master Agent for Boost Mobile and continued its cross-country expansion to the Midwest, South and Northeast America. VHA now sells through its 1,800 dealers throughout the U.S.

 

Today, VHA is headquartered in Diamond Bar California with 100+ employees, 5 regional will-call centers and a network of 1,800 dealers. VHA is named one of the 2014 Best Places to Work in Greater Los Angeles by LA Business Journal.

 

Deliver excellent customer service by managing dealer relationships, solving dealer issues and managing a portfolio

of accounts.  Make outbound calls to accounts to provide information using a consultative and strategic approach

to communicate.

 

Roles and Responsibilities:

  • Manage an assigned portfolio of accounts
  • Makes outbound calls on a scheduled basis to provide information. 
  • Deliver a consultative and strategic approach to customer engagement in wireless equipment, marketing initiatives and airtime payments.
  • Field, manage and resolve day to day dealer issues while maintaining strong customer relationships. 
  • Serve as an advocate and liaison internally to effectively communicate and coordinate customer needs (commission, shipping, orders, etc.)

  • Minimum 2 years of experience in a phone based sales or customer service environment

Preferred Skills

  • Customer relationship management (CRM), NetSuite, communication skills (listening, verbal, oral and written), sales in retail wireless, organizational skills

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