Retail Store Manager

Job Location US-CA-Covina | US-CA-Covina
FLSA Status
Regular Full-Time

As the leading distributor of prepaid wireless in US, VHA is committed to providing value and profitability to our partners and employees through the VHA Way. We focus on the prepaid wireless industry, and are the largest exclusive Master Agent for the Sprint Prepaid Group serving dealers nationwide in developing their retail business and sales of Boost Mobile brands.


At VHA, we are known for putting customers and employees first. As pioneers in prepaid distribution, our business model focuses on supplying independent retailers the best products and programs delivered on a simple and reliable basis. Throughout the years, we have built an undisputed reputation for trust, honesty, performance and customer service. We are focused on increasing long term sustainable value for our customers, investors, employees and communities.


VHA has grown from a start-up product distributor to a formidable national corporation in a very short period of time. The company was founded in 2001 by Vincent Huang in California as the first Prepaid Only Master Agent. Two years later, VHA became the largest Master Agent for Boost Mobile and continued its cross-country expansion to the Midwest, South and Northeast America. VHA now sells through its 1,800 dealers throughout the U.S.


Today, VHA is headquartered in Diamond Bar California with 100+ employees, 5 regional will-call centers and a network of 1,800 dealers. VHA is named one of the 2014 Best Places to Work in Greater Los Angeles by LA Business Journal.

Manage the selection, training and development of staff; ensure monthly sales quota is met.  Lead customers through the sales process and sell the organization's products and/or services to new or established customers.  Oversee day-to-day retail operations and staff.




  • Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives
  • Design and implement marketing/promotional initiatives to drive revenue
  • Ensure proper merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked
  • Comparison shop and report results; share information with Supervisor and make appropriate adjustments
  • Review department/store trends and recommend and initiate changes for maximizing goals and objectives
  • Conduct store audits and walk-throughs

Staff Management

  • Model, set the tone, and guide staff in company culture; provide services in a friendly, honest, direct, humble, and kind manner
  • Plan, direct, supervise, and coordinate work activities of subordinates
  • Develop staff and encourage professional and personal growth through training, coaching, and mentoring to meet the current and future department and company needs
  • Evaluate employee performance and hold employees accountable for results; provide training, performance counseling and discipline in a timely manner and in accordance with company policy
  • Include staff in planning, decision-making, facilitating and process improvement
  • Take responsibility for subordinates' activities; act as a mentor to provide guidance & directions to staff
  • Collaborate with other departments
  • Continually work to improve supervisory skills

  • Required: minimum of 3 years’ experience in Retail.
  • Required: minimum of 5 years of supervision of sales Staff
  • Required: H.S. Diploma/GED
  • Bilingual - Speaks English and Spanish required
  • Pass background check and drug test


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