Concentrus

  • Will Call Associate

    Job Location US-TX-Houston
    ID
    2018-1539
    Category
    Customer Service/Support
    FLSA Status
    Non-Exempt
    Type
    Regular Full-Time
    Region
    South
  • As the leading distributor of prepaid wireless in US, VHA is committed to providing value and profitability to our partners and employees through the VHA Way. We focus on the prepaid wireless industry, and are the largest exclusive Master Agent for the Sprint Prepaid Group serving dealers nationwide in developing their retail business and sales of Boost Mobile brands.

     

    At VHA, we are known for putting customers and employees first. As pioneers in prepaid distribution, our business model focuses on supplying independent retailers the best products and programs delivered on a simple and reliable basis. Throughout the years, we have built an undisputed reputation for trust, honesty, performance and customer service. We are focused on increasing long term sustainable value for our customers, investors, employees and communities.

     

    VHA has grown from a start-up product distributor to a formidable national corporation in a very short period of time. The company was founded in 2001 by Vincent Huang in California as the first Prepaid Only Master Agent. Two years later, VHA became the largest Master Agent for Boost Mobile and continued its cross-country expansion to the Midwest, South and Northeast America. VHA now sells through its 1,800 dealers throughout the U.S.

     

    Today, VHA is headquartered in Diamond Bar California with 100+ employees, 5 regional will-call centers and a network of 1,800 dealers. VHA is named one of the 2014 Best Places to Work in Greater Los Angeles by LA Business Journal.

     

     

    Maintain and document equipment, security, and safety information. Supervise incoming and outgoing shipments, and update stock records. Greet customers, problem solve and trouble shoot.

     

    Role and Responsibilities:

    • Provide customer service, resolve customer issues and troubleshoot
    • Supervise incoming and outgoing shipments
    • Pull materials against orders, assemble and pack for delivery
    • Clean and organize warehouse, equipment and stock
    • Answer incoming calls
    • Conduct inventory count
    • Complete daily log report
    • Process dealer/vendor returns

    • Minimum 2 years experience

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